Catalogue

Record Details

Catalogue Search

[ 3 filters applied ]

Back To Results
Showing Item 1 of 1
Communicate with confidence : how to say it right the first time and every time Cover Image Book Book

Communicate with confidence : how to say it right the first time and every time

Booher, Dianna Daniels. (Author).

Summary: This book offers practical advice for communicating clearly, tactfully, and confidently in many situations. Includes guidance on being persuasive, running productive meetings, asking the right questions, coaching, negotiating, resolving conflicts, responding to insults, offering praise, delegating responsibilities, crossing cultural divides, and networking at events.

Record details

  • ISBN: 9780071770132 (alk. paper)
  • ISBN: 0071770135 (alk. paper)
  • Physical Description: print
    xvii, 474 p. ; 23 cm.
  • Edition: Rev. and expanded ed.
  • Publisher: New York : McGraw-Hill, c2012.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references and index.
Formatted Contents Note: Introduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters.

Search for related items by subject

Subject: Business communication
Oral communication
Interpersonal communication
Communication skills
Communicative competence
Oral communication
Interpersonal communication
Workplace essential skills

Available copies

  • 1 of 1 copy available at Decoda Literacy Library. (Show)

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Decoda Literacy Library 651.73 B66 2012 (Text) 35410000041004 General Collection Volume hold Available -
► Summaries & More
▼ Additional Content
Acknowledgments ix
Introduction: Communication Is a Life-or-Death Matter xi
1 Establishing Your Credibility
1(8)
2 Conversing One on One
9(68)
3 Making Small Talk a Big Deal
77(30)
4 Winning People Over to Your Way of Thinking: Being Persuasive
107(38)
5 Holding Your Own in Meetings, but Working as a Team
145(24)
6 Listening Until You Really Hear
169(20)
7 Asking the Right Questions Without Being Intrusive
189(16)
8 Answering Questions so People Understand and Remember What You Say
205(16)
9 Saying No and Giving Other Bad News Without Damaging the Relationship
221(8)
10 Apologizing (and Accepting Apologies) Without Groveling or Grit
229(8)
11 Giving Feedback and Criticizing Without Crippling
237(18)
12 Taking the Sting Out of Negative Feedback or Criticism Leveled at You
255(14)
13 Giving Advice or Coaching That Someone Can Really Use
269(8)
14 Getting Advice or Coaching That's Helpful
277(8)
15 Negotiating so Everyone Feels Like a Winner
285(24)
16 Resolving Your Conflicts Without Punching Someone Out
309(26)
17 Mediating Others' Conflicts Without Getting Caught in the Line of Fire
335(6)
18 Responding to Insults, Boasting, Insensitivity, Gossip, and Other Goofs Hurled at You
341(12)
19 Praising (and Accepting Praise) so Your Comments Carry Weight
353(10)
20 Delegating and Giving Instructions so "Nothing Falls Through the Cracks"
363(12)
21 Minimizing Cross-Talk Between Men and Women
375(26)
22 Crossing the Cultural Gulf
401(10)
23 Syncing Your Body Language with Your Words
411(12)
24 Presenting Yourself Online Through Social Media
423(14)
25 Communicating Common Courtesy: Etiquette Matters
437(18)
Bibliography 455(18)
Resources by Dianna Booher: Available from Booher Consultants 473(2)
For More Information 475

► Shelf Browser
► MARC Record
Back To Results
Showing Item 1 of 1

Additional Resources