Communicate with confidence : how to say it right the first time and every time
Record details
- ISBN: 9780071770132 (alk. paper)
- ISBN: 0071770135 (alk. paper)
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Physical Description:
print
xvii, 474 p. ; 23 cm. - Edition: Rev. and expanded ed.
- Publisher: New York : McGraw-Hill, c2012.
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references and index. |
Formatted Contents Note: | Introduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters. |
Search for related items by subject
Subject: | Business communication Oral communication Interpersonal communication Communication skills Communicative competence Oral communication Interpersonal communication Workplace essential skills |
Available copies
- 1 of 1 copy available at Decoda Literacy Library. (Show)
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- 0 current holds with 1 total copy.
Other Formats and Editions
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Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
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Decoda Literacy Library | 651.73 B66 2012 (Text) | 35410000041004 | General Collection | Volume hold | Available | - |