Casino writing skills [electronic resource] : participant manual / The Canadian Gaming Centre of Excellence.

Physical Description: 1 electronic text (353 p.) : digital file.
Edition: Edition 1.0.
Publisher: Winnipeg, Man. : The Canadian Gaming Centre of Excellence, 2010.

Canadian Gaming Centre of Excellence. (Added Author).

Summary:

This resource begins with a facilitator's guide. The following workbook is organized into two separate parts: foundations and job families. The foundations section is a review of writing skills for work, including: writing notes, writing emails, recording text in daily logs, writing reports, and writing memos and letters. For each skill there is a description with examples of how to use the skill and practice exercises. Answers are provided. The job family sections contain practice questions organized by level for gaming/casino job families: bank, customer services/administration, food and beverage services, housekeeping and ground, maintenance and facilities, retail, security, slots/electronic gaming/bingo, table games, uniforms and warehouse.