Book
The conflict resolution toolbox : models & maps for analyzing, diagnosing and resolving conflict / Gary T. Furlong.
Record details
- ISBN: 0470835176 :
- Physical Description: xiii, 256 p. : ill. ; 24 cm.
- Publisher: Mississauga, Ont. : J. Wiley & Sons Canada, c2005.
Content descriptions
| General Note: | Includes index. |
| Formatted Contents Note: | Chapter One - Introduction -- Chapter Two - Overview of the models -- Chapter 3 - The conflict story -- Chapter 4 - Model #1: The circle of conflict -- Chapter 5 - Model #2: The triangle of satisfaction -- Chapter 6 - Model #3: The boundary model -- Chapter 7 - Model #4: Interests, rights, and power -- Chapter 8- Model #5: The dynamics of trust -- Chapter 9 - Model #6: The dimensions of conflict -- Chapter 10 - Model #7: The social style model -- Chapter 11 - Model #8: Moving beyond the conflict -- Chapter 12 - Conclusion. |
Search for related items by subject
| Subject: | Conflict management. Mediation. Interpersonal conflict. |
Available copies
- 1 of 1 copy available at Decoda Literacy Library. (Show)
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
|---|---|---|---|---|---|---|
| Decoda Literacy Library | 303.69 F87 2005 (Text) | 35410000001347 | General Collection | Volume hold | Available | - |
About the Author
Gary Furlong is a mediator, trainer, facilitator, and consultant with Agree Dispute Resolution. As a mediator, he handles files ranging from organizational and family disputes to complex commercial and construction matters. As well as mediating, Gary delivers consulting, facilitating, and coaching services in dispute resolution, partnering, organizational change, conflict management, and other areas.
He is a frequent presenter and speaker to various organizations and associations on the topics of alternative dispute resolution and conflict management. As a trainer, Gary teaches conflict management, negotiation, and mediation skills in the private sector and at numerous educational institutions, such as York University, the University of Toronto, the Queen's University Industrial Relations Centre, and the Peace and Conflict Studies Program at Conrad Grebel College.
Gary is Past President of the ADR Institute of Ontario, is a Fellow with the International Academy of Mediators, and holds the Chartered Mediator (C.Med) designation along with a Master of Laws in ADR from Osgoode Hall Law School. Gary was awarded the McGowan Award of Excellence in ADR in 2005, and is a principal with Agree Dispute Resolution in Toronto, Canada.
