Dealing with difficult people : 24 lessons for bringing out the best in everyone / Rick Brinkman, Rick Kirschner.
This book offers information on understanding and working with difficult people, including ten strategies for dealing with the ten most difficult behaviours.
Record details
- ISBN: 007146333X
- Physical Description: xiii, 108 p. : ill. ; 21 cm.
- Publisher: New York : McGraw-Hill, c2006.
Content descriptions
Formatted Contents Note: | Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent : get it done -- Understand the second intent : get it right -- Understand the third intent : get along -- Understand the fourth intent : get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps. |
Search for related items by subject
Subject: | Interpersonal relations. Interpersonal communication. Psychology, Industrial. |
Available copies
- 1 of 1 copy available at Decoda Literacy Library. (Show)
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
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Decoda Literacy Library | 158.2 B75 2006 (Text) | 35410000001024 | General Collection | Volume hold | Available | - |
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Other Titles in the McGraw-Hill Professional Education Series | 105 |