Book
Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood) / Douglas Stone & Sheila Heen.
Teaches us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning. We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well.
Record details
- ISBN: 9780670014668 (hardback)
- ISBN: 0670014664 (hardback)
- Physical Description: 348 pages : illustrations ; 24 cm
- Publisher: New York, New York : Viking, 2014.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (pages 325-335). |
| Formatted Contents Note: | The feedback challenge -- Truth triggers -- Relationship triggers -- Identity triggers -- Feedback in conversation. |
Search for related items by subject
| Subject: | Feedback (Psychology) Interpersonal communication. |
Available copies
- 1 of 1 copy available at Decoda Literacy Library. (Show)
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
|---|---|---|---|---|---|---|
| Decoda Literacy Library | 153.6 S86 2014 (Text) | 35410000001362 | General Collection | Volume hold | Available | - |
Summary:
Teaches us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning. We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well.
