Casino skills for working with others participant manual

Summary: This resource begins with a facilitator's guide. The following workbook is organized into two separate parts: foundations and job families. The foundations section is a review of skills for working with others, including: demonstrating professionalism, communicating effectively, giving and receiving feedback, and working on a team. For each skill there is a description with examples of how to use the skill and practice exercises. Answers are provided. The job family sections contain practice questions organized by level for gaming/casino job families: bank, customer services/administration, food and beverage services, housekeeping and ground, maintenance and facilities, retail, security, slots/electronic gaming/bingo, table games, uniforms and warehouse.