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The art and science of dealing with difficult people / David Brown.

Available copies

  • 1 of 1 copy available at Decoda Literacy Library. (Show)

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Decoda Literacy Library 650.13 B76 2011 (Text) 35410000045948 General Collection Volume hold Available -

Record details

  • ISBN: 9781616083632 (alk. paper)
  • ISBN: 1616083638 (alk. paper)
  • Physical Description: 128 p. : ill. ; 20 cm.
  • Publisher: New York : Skyhorse Pub., c2011.

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references.
Formatted Contents Note:
Introduction -- Undertand what makes us tick -- Look in the mirror -- Step into their shoes -- Give difficult people a chance -- Use the right tool for the situation -- Develop your skills -- Resolve conflict effectively.
Summary, etc.:
"In this simple and succinct guide, readers will find seven easy-to-understand principles that will build stronger relationships and foster more efficient communication in any work environment." - back cover.
Subject: Psychology, Industrial.
Interpersonal conflict.
Problem employees.
Search Results Showing Item 3 of 9

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