Book
The art and science of dealing with difficult people / David Brown.
"In this simple and succinct guide, readers will find seven easy-to-understand principles that will build stronger relationships and foster more efficient communication in any work environment." - back cover.
Record details
- ISBN: 9781616083632 (alk. paper)
- ISBN: 1616083638 (alk. paper)
- Physical Description: 128 p. : ill. ; 20 cm.
- Publisher: New York : Skyhorse Pub., c2011.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references. |
| Formatted Contents Note: | Introduction -- Undertand what makes us tick -- Look in the mirror -- Step into their shoes -- Give difficult people a chance -- Use the right tool for the situation -- Develop your skills -- Resolve conflict effectively. |
Search for related items by subject
| Subject: | Psychology, Industrial. Interpersonal conflict. Problem employees. |
Available copies
- 1 of 1 copy available at Decoda Literacy Library. (Show)
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
|---|---|---|---|---|---|---|
| Decoda Literacy Library | 650.13 B76 2011 (Text) | 35410000045948 | General Collection | Volume hold | Available | - |
| LDR | 01588cam a2200373 a 4500 | ||
|---|---|---|---|
| 001 | 109973830 | ||
| 003 | SITKA | ||
| 005 | 20111102083423.0 | ||
| 008 | 110728s2011 nyua b 000 0 eng | ||
| 010 | . | ‡a 2011031807 | |
| 020 | . | ‡a9781616083632 (alk. paper) | |
| 020 | . | ‡a1616083638 (alk. paper) | |
| 035 | . | ‡a(OCoLC)711051859 | |
| 040 | . | ‡aDLC ‡cDLC ‡dYDX ‡dBTCTA ‡dYDXCP ‡dVP@ | |
| 042 | . | ‡apcc | |
| 049 | . | ‡aVP@A | |
| 050 | 0 | 0. | ‡aHF5548.8 ‡b.B689 2011 |
| 082 | 0 | 0. | ‡a650.1/3 ‡223 |
| 092 | 0 | . | ‡a650.13 B76 2011 |
| 100 | 1 | . | ‡aBrown, David, ‡cMCIPD. |
| 245 | 1 | 4. | ‡aThe art and science of dealing with difficult people / ‡cDavid Brown. |
| 260 | . | ‡aNew York : ‡bSkyhorse Pub., ‡cc2011. | |
| 300 | . | ‡a128 p. : ‡bill. ; ‡c20 cm. | |
| 504 | . | ‡aIncludes bibliographical references. | |
| 520 | . | ‡a"In this simple and succinct guide, readers will find seven easy-to-understand principles that will build stronger relationships and foster more efficient communication in any work environment." - back cover. | |
| 505 | 0 | . | ‡aIntroduction -- Undertand what makes us tick -- Look in the mirror -- Step into their shoes -- Give difficult people a chance -- Use the right tool for the situation -- Develop your skills -- Resolve conflict effectively. |
| 650 | 0. | ‡aPsychology, Industrial. | |
| 650 | 0. | ‡aInterpersonal conflict. | |
| 650 | 0. | ‡aProblem employees. | |
| 653 | . | ‡aCommunication difficulties | |
| 653 | . | ‡aCommunication skills | |
| 653 | . | ‡aWorkplace essential skills | |
| 852 | . | ‡p5892 ‡h650.13 B76 2011 ‡xCopy Type:Book ‡xDate Acquired:20120327082842.0 | |
| 901 | . | ‡a109973830 ‡bCabvay ‡c109973830 ‡tbiblio | |
