Book
The art and science of dealing with difficult people / David Brown.
"In this simple and succinct guide, readers will find seven easy-to-understand principles that will build stronger relationships and foster more efficient communication in any work environment." - back cover.
Record details
- ISBN: 9781616083632 (alk. paper)
- ISBN: 1616083638 (alk. paper)
- Physical Description: 128 p. : ill. ; 20 cm.
- Publisher: New York : Skyhorse Pub., c2011.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references. |
| Formatted Contents Note: | Introduction -- Undertand what makes us tick -- Look in the mirror -- Step into their shoes -- Give difficult people a chance -- Use the right tool for the situation -- Develop your skills -- Resolve conflict effectively. |
Search for related items by subject
| Subject: | Psychology, Industrial. Interpersonal conflict. Problem employees. |
Available copies
- 1 of 1 copy available at Decoda Literacy Library. (Show)
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
|---|---|---|---|---|---|---|
| Decoda Literacy Library | 650.13 B76 2011 (Text) | 35410000045948 | General Collection | Volume hold | Available | - |
