Communicate with confidence : how to say it right the first time and every time / by Dianna Booher.
This book offers practical advice for communicating clearly, tactfully, and confidently in many situations. Includes guidance on being persuasive, running productive meetings, asking the right questions, coaching, negotiating, resolving conflicts, responding to insults, offering praise, delegating responsibilities, crossing cultural divides, and networking at events.
- ISBN: 9780071770132 (alk. paper)
- ISBN: 0071770135 (alk. paper)
- Physical Description: xvii, 474 p. ; 23 cm.
- Edition: Rev. and expanded ed.
- Publisher: New York : McGraw-Hill, c2012.
|Bibliography, etc. Note:||
Includes bibliographical references and index.
|Formatted Contents Note:||
Introduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters.
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