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The conflict resolution toolbox : models & maps for analyzing, diagnosing and resolving conflict / Gary T. Furlong.

Furlong, Gary T. (Author).

Available copies

  • 1 of 1 copy available at Decoda Literacy Library. (Show)

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Decoda Literacy Library 303.69 F87 2005 (Text) 35410000001347 General Collection Volume hold Available -

Record details

  • ISBN: 0470835176 :
  • Physical Description: xiii, 256 p. : ill. ; 24 cm.
  • Publisher: Mississauga, Ont. : J. Wiley & Sons Canada, c2005.

Content descriptions

General Note:
Includes index.
Formatted Contents Note:
Chapter One - Introduction -- Chapter Two - Overview of the models -- Chapter 3 - The conflict story -- Chapter 4 - Model #1: The circle of conflict -- Chapter 5 - Model #2: The triangle of satisfaction -- Chapter 6 - Model #3: The boundary model -- Chapter 7 - Model #4: Interests, rights, and power -- Chapter 8- Model #5: The dynamics of trust -- Chapter 9 - Model #6: The dimensions of conflict -- Chapter 10 - Model #7: The social style model -- Chapter 11 - Model #8: Moving beyond the conflict -- Chapter 12 - Conclusion.
Summary, etc.:
This book offers eight different models for dealing with different conflict situations. Each model is explained along with when it can be used most effectively and what interventions are most likely to help. Includes case studies, practical tools, and worksheets.
Subject: Conflict management.
Mediation.
Interpersonal conflict.
Search Results Showing Item 8 of 9

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