Book
Dealing with difficult people : 24 lessons for bringing out the best in everyone
Record details
- ISBN: 007146333X
-
Physical Description:
print
xiii, 108 p. : ill. ; 21 cm. - Publisher: New York : McGraw-Hill, c2006.
Content descriptions
| Formatted Contents Note: | Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent : get it done -- Understand the second intent : get it right -- Understand the third intent : get along -- Understand the fourth intent : get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps. |
Search for related items by subject
| Subject: | Interpersonal relations Interpersonal communication Psychology, Industrial Communication skills Interpersonal communication |
Available copies
- 1 of 1 copy available at Decoda Literacy Library. (Show)
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
|---|---|---|---|---|---|---|
| Decoda Literacy Library | 158.2 B75 2006 (Text) | 35410000001024 | General Collection | Volume hold | Available | - |
| LDR | 02097cam a2200313Ia 4500 | ||
|---|---|---|---|
| 001 | 109973786 | ||
| 003 | SITKA | ||
| 005 | 20060911144500.0 | ||
| 008 | 060422s2006 nyua 000 0 eng d | ||
| 020 | . | ‡a007146333X | |
| 035 | . | ‡aocm67374288 | |
| 040 | . | ‡aFVC ‡cFVC ‡dBAKER ‡dQBX ‡dVP@ | |
| 049 | . | ‡aVP@A | |
| 050 | 4. | ‡aHM1106 ‡b.B75 2006 | |
| 082 | 0 | 4. | ‡a158.2 ‡222 |
| 092 | . | ‡a158.2 B75 2006 | |
| 100 | 1 | . | ‡aBrinkman, Rick. |
| 245 | 1 | 0. | ‡aDealing with difficult people : ‡b24 lessons for bringing out the best in everyone / ‡cRick Brinkman, Rick Kirschner. |
| 260 | . | ‡aNew York : ‡bMcGraw-Hill, ‡cc2006. | |
| 300 | . | ‡axiii, 108 p. : ‡bill. ; ‡c21 cm. | |
| 505 | 0 | . | ‡aDealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent : get it done -- Understand the second intent : get it right -- Understand the third intent : get along -- Understand the fourth intent : get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps. |
| 520 | . | ‡aThis book offers information on understanding and working with difficult people, including ten strategies for dealing with the ten most difficult behaviours. | |
| 650 | 0. | ‡aInterpersonal relations. | |
| 650 | 0. | ‡aInterpersonal communication. | |
| 650 | 0. | ‡aPsychology, Industrial. | |
| 653 | . | ‡aCommunication skills | |
| 653 | . | ‡aInterpersonal communication | |
| 700 | 1 | . | ‡aKirschner, Rick. |
| 852 | . | ‡p5855 ‡h158.2 B75 2006 ‡xCopy Type:Book ‡xDate Acquired:20120223161408.0 | |
| 901 | . | ‡a109973786 ‡bCabvay ‡c109973786 ‡tbiblio | |
