Dealing with difficult people : 24 lessons for bringing out the best in everyone

Brinkman, Rick. (Author). Kirschner, Rick. (Added Author).

Summary: This book offers information on understanding and working with difficult people, including ten strategies for dealing with the ten most difficult behaviours.

Record details

ISBN: 007146333X
Physical Description: print
xiii, 108 p. : ill. ; 21 cm.
Publisher: New York : McGraw-Hill, c2006.

Content descriptions

Formatted Contents Note:

Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent : get it done -- Understand the second intent : get it right -- Understand the third intent : get along -- Understand the fourth intent : get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps.