Opening doors : a literacy audit tool kit for customer service excellence

Castiglione, Rick. (Author). Peters, Terri. (Added Author). Literacy Alberta (Added Author).

Summary: This DVD contains literacy awareness stories from adult learners and a dramatization and tips on providing literacy friendly customer service. It reinforces some of the information found in the "Opening Doors" print manual and provides more detailed video coverage of some of the photo essays in "The Way In".

Record details

Physical Description: videorecording
1 DVD (30 min.) : sd., col. ; 4 3/4 in.
Publisher: Calgary, Alta. : Literacy Alberta, 2008.

Content descriptions

General Note:

Companion items include a manual with the same title that includes suggestions for using the DVD, and "The Way In", a collection of inspiring photoessays by adult learners. These may be borrowed separately.

Search for related items by subject

Subject:

Literacy -- Psychological aspects -- Case studies
Literacy -- Social aspects -- Case studies
Business communication -- Evaluation
Customer services
Readability (Literary style)
Clear language
Readability
Nonacademic outcomes

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Literacy Audit Tool Kit

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3 of 3 copies available at Decoda Literacy Library.

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0 current holds with 3 total copies.

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Location	Call Number / Copy Notes	Barcode	Shelving Location	Holdable?	Status	Due Date
Decoda Literacy Library	DVD 379.24 C37 2008 (Text)	4544	General Collection	Volume hold	Available	-
Decoda Literacy Library	DVD 379.24 C37 2008 c.2 (Text)	4590	General Collection	Volume hold	Available	-
Decoda Literacy Library	DVD 379.24 C37 2008 c.3 (Text)	35410000056473	General Collection	Volume hold	Available	-

Location

Call Number / Copy Notes

Barcode

Shelving Location

Holdable?

Status

Due Date

Decoda Literacy Library

DVD 379.24 C37 2008 (Text)

4544

General Collection

Volume hold