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Opening doors : a literacy audit tool kit for customer service excellence  Cover Image Video Video

Opening doors : [videorecording] . a literacy audit tool kit for customer service excellence / written by Rick Castiglione and Terri Peters; produced by Rick Casatiglione,

Castiglione, Rick. (Author). Peters, Terri. (Added Author). Literacy Alberta. (Added Author).

Summary:

This DVD contains literacy awareness stories from adult learners and a dramatization and tips on providing literacy friendly customer service. It reinforces some of the information found in the "Opening Doors" print manual and provides more detailed video coverage of some of the photo essays in "The Way In".
"I used this item for tutor training, and it gave the participants a good sense of the range of backgrounds, difficulties, and abilities that literacy learners have." – April 2012 Exemplary Literacy Materials Online Reviews.

Record details

  • Physical Description: 1 DVD (30 min.) : sd., col. ; 4 3/4 in.
  • Publisher: Calgary, Alta. : Literacy Alberta, 2008.

Content descriptions

General Note:
Companion items include a manual with the same title that includes suggestions for using the DVD, and "The Way In", a collection of inspiring photoessays by adult learners. These may be borrowed separately.
Subject: Literacy > Psychological aspects > Case studies.
Literacy > Social aspects > Case studies.
Business communication > Evaluation.
Customer services.
Readability (Literary style)

Available copies

  • 3 of 3 copies available at Decoda Literacy Library. (Show)

Holds

  • 0 current holds with 3 total copies.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Decoda Literacy Library DVD 379.24 C37 2008 (Text) 4544 General Collection Volume hold Available -
Decoda Literacy Library DVD 379.24 C37 2008 c.2 (Text) 4590 General Collection Volume hold Available -
Decoda Literacy Library DVD 379.24 C37 2008 c.3 (Text) 35410000056473 General Collection Volume hold Available -

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