Opening doors : [videorecording] . a literacy audit tool kit for customer service excellence / written by Rick Castiglione and Terri Peters; produced by Rick Casatiglione,
This DVD contains literacy awareness stories from adult learners and a dramatization and tips on providing literacy friendly customer service. It reinforces some of the information found in the "Opening Doors" print manual and provides more detailed video coverage of some of the photo essays in "The Way In".
"I used this item for tutor training, and it gave the participants a good sense of the range of backgrounds, difficulties, and abilities that literacy learners have." – April 2012 Exemplary Literacy Materials Online Reviews.
Record details
- Physical Description: 1 DVD (30 min.) : sd., col. ; 4 3/4 in.
- Publisher: Calgary, Alta. : Literacy Alberta, 2008.
Content descriptions
General Note: | Companion items include a manual with the same title that includes suggestions for using the DVD, and "The Way In", a collection of inspiring photoessays by adult learners. These may be borrowed separately. |
Search for related items by subject
Subject: | Literacy > Psychological aspects > Case studies. Literacy > Social aspects > Case studies. Business communication > Evaluation. Customer services. Readability (Literary style) |
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Available copies
- 3 of 3 copies available at Decoda Literacy Library. (Show)
Holds
- 0 current holds with 3 total copies.
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
---|---|---|---|---|---|---|
Decoda Literacy Library | DVD 379.24 C37 2008 (Text) | 4544 | General Collection | Volume hold | Available | - |
Decoda Literacy Library | DVD 379.24 C37 2008 c.2 (Text) | 4590 | General Collection | Volume hold | Available | - |
Decoda Literacy Library | DVD 379.24 C37 2008 c.3 (Text) | 35410000056473 | General Collection | Volume hold | Available | - |