Opening doors : a literacy audit tool kit for customer service excellence / developed and written by Terri Peters.
This manual is intended for community and public service agencies, social service agencies, businesses, government, practitioners and tutors. It serves as a manual on how to conduct a literacy audit. It includes a facilitation guide, the literacy audit tool, literacy awareness facts, and plain language guidelines. This Facilitation Guide has been pilot tested and includes a facilitation outline, sample audit results, sample action plan based on results, and literacy awareness walkabout guidelines. Facilitators will need to adapt this guide to suit their individual styles and community settings. The guide helps identify and deal with diverse literacy issues.
"This is a great recourse - we promoted it to members of the BC Public Health Association Summer Institute. I hope this gets a lot of use!" – April 2012 Exemplary Literacy Materials Online Reviews.
"Excellent piece of work- lots of relevant information. I will order this." – July 2009 Exemplary Literacy Materials Online Reviews.
"We will use the Literacy Audit Kit to make services/businesses more accessible to all community members. A great improvement from the first edition! The DVD is great!" – May 2009 Exemplary Literacy Materials Online Reviews.
- ISBN: 9780920137604
- Physical Description: 1 v. (various pagings) : 30 cm.
- Publisher: Calgary, AB : Literacy Alberta , 2008.
Created with funding from OLES, this is an updated version of The Literacy Audit kit produced by Literacy Alberta in 1997.
Companion items include "Opening doors" DVD, featuring literacy awareness stories from adult learners and tips on providing literacy friendly customers service, and "The way in", a collection of photoessays from adults learners. These may be borrowed separately.
|Target Audience Note:||
Reading level: Independent (Gr 8+).
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|Subject:||Literacy > Alberta.
Business communication > Evaluation.
Communication > Evaluation.
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- 2 of 3 copies available at Decoda Literacy Library. (Show)
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|Location||Call Number / Copy Notes||Barcode||Shelving Location||Holdable?||Status||Due Date|
|Decoda Literacy Library||379.24 P48 2008 (Text)||35410000030684||General Collection||Volume hold||Available||-|
|Decoda Literacy Library||379.24 P48 2008 c. 2 (Text)||35410000030692||General Collection||Volume hold||Available||-|
|Decoda Literacy Library||379.24 P48 2008 c. 3 (Text)||35410000030700||General Collection||Not holdable||Lost||2017-02-15|