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Opening doors : a literacy audit tool kit for customer service excellence Cover Image Book Book

Opening doors : a literacy audit tool kit for customer service excellence

Peters, Terri. (Author). Loschnig, Sandra, (Editor.). Literacy -- Alberta (Added Author).

Summary: This manual is intended for community and public service agencies, social service agencies, businesses, government, practitioners and tutors. It serves as a manual on how to conduct a literacy audit. It includes a facilitation guide, the literacy audit tool, literacy awareness facts, and plain language guidelines. This Facilitation Guide has been pilot tested and includes a facilitation outline, sample audit results, sample action plan based on results, and literacy awareness walkabout guidelines. Facilitators will need to adapt this guide to suit their individual styles and community settings. The guide helps identify and deal with diverse literacy issues.

Record details

  • ISBN: 9780920137604
  • Physical Description: 1 v. (various pagings) : 30 cm.
  • Publisher: Calgary, AB : Literacy Alberta , 2008.

Content descriptions

General Note:
Created with funding from OLES, this is an updated version of The Literacy Audit kit produced by Literacy Alberta in 1997.
Companion items include "Opening doors" DVD, featuring literacy awareness stories from adult learners and tips on providing literacy friendly customers service, and "The way in", a collection of photoessays from adults learners. These may be borrowed separately.
Target Audience Note:
Reading level: Independent (Gr 8+).

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Subject: Literacy -- Alberta
Customer services
Business communication -- Evaluation
Communication -- Evaluation
Readability (Literary style)
Adult education
Clear language
Toolbox
Communication
Readability

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Available copies

  • 2 of 3 copies available at Decoda Literacy Library.

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  • 0 current holds with 3 total copies.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Decoda Literacy Library 379.24 P48 2008 (Text) 35410000030684 General Collection Volume hold Available -
Decoda Literacy Library 379.24 P48 2008 c. 2 (Text) 35410000030692 General Collection Volume hold Available -
Decoda Literacy Library 379.24 P48 2008 c. 3 (Text) 35410000030700 General Collection Not holdable Lost 2017-02-15
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