Making it work : a workbook on conflict and communication for adult literacy learners / by Anne Moore.
A workbook for adult literacy learners working with a teacher, tutor or learning partner. This practical tool discusses conflict management and communication techniques in various guises, using worksheets and discussion questions learners can use alone or in groups. Contains a complaints policy template called "Learning in Peace", which promotes equity and safety in literacy programs. Also includes a chapter on workplace rights covering everything from discrimination and harassment to privacy, employment standards, disability rights and health and safety issues. Written at an LBS Level 3/4 (basic to intermediate).
"This workbook gives many tips for communicating well and working through conflict. I would use this book with a group of learners to discuss the importance of these skills and practice clear communication and conflict resolution. The other teachers I work with like this book so much that we have ordered one to have available as a college resource." – March 2009 Exemplary Literacy Materials Online Reviews.
- ISBN: 097823720X (spiral bdg.) :
- Physical Description: 180 p. : ill. ; 28 cm. + 1 CD-ROM (1 disc : stereo, digital ; 4 3/4 in.)
- Publisher: Guelph, ON : Garlic Press, 2006.
|Bibliography, etc. Note:||
Includes bibliographical references and a CD-ROM containing PDF files of the worksheets.
|Formatted Contents Note:||
1. Communication -- 2. Anger -- 3. Assertiveness -- 4. Understanding Difference -- 5. Your rights at Work -- 6. Working through Conflict -- Recommended Resources
|Target Audience Note:||
Reading level: Basic (Gr 1-3).
Search for related items by subject
|Subject:||Readers for new literates.
Interpersonal conflict > Prevention > Problems, exercises, etc.
Interpersonal communication > Problems, exercises, etc.
Conflict management > Problems, exercises, etc.
|Biographical Subject:||Workforce literacy
- 3 of 3 copies available at Decoda Literacy Library. (Show)
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|Location||Call Number / Copy Notes||Barcode||Shelving Location||Holdable?||Status||Due Date|
|Decoda Literacy Library||302.22 M66 2006 (Text)||35410000005645||General Collection||Volume hold||Available||-|
|Decoda Literacy Library||302.22 M66 2006 c. 2 (Text)||35410000001313||General Collection||Volume hold||Available||-|
|Decoda Literacy Library||302.22 M66 2006 c.3 (Text)||35410000055814||General Collection||Volume hold||Available||-|